Privacy at Fortune & Willow

This policy explains how Fortune & Willow may collect, use, store and respond to questions about personal information you provide through fortuneandwillow.com or in a direct enquiry. Our website introduces considered dining, social poker, Texas Hold’em tournaments, poker tables, the card room and private gatherings at 18 Willow Lane, Fitzroy VIC 3065, Australia. Read this information alongside any collection notice shown when you send an enquiry, as that notice may give context for the particular interaction.

A practical reading note: this page is written to make common information handling easier to understand. It is not intended to make assumptions about your visit or request. If any part is unclear, the privacy enquiry route at the end of this page is available for a focused question.

02 / Information

Information you may provide

What Fortune & Willow receives depends on how you choose to interact with the website or venue. Some information is supplied directly by you when you ask a question; some ordinary technical context can arise as you use a website. We aim to describe these categories clearly rather than treat every visit as the same.

02.1

Enquiry details

When you contact Fortune & Willow about a visit, a table, the card room, poker tables, offline poker formats, tournament evenings or a private gathering, you may choose to provide contact and enquiry details. These can include your name, email address, telephone number, preferred contact method and the content of your message.

You need only provide information that is relevant to the question you would like answered. For example, a broad request for information may need less detail than an enquiry about a particular group occasion. You can also use the venue phone number, +61 2 8015 6437, or email [email protected] when those routes suit your enquiry.

02.2

Visit-planning preferences

You may also share practical preferences or event context so the venue can consider how best to respond to a restaurant, social poker, Texas Hold’em tournament, card room or high-end evening enquiry. Helpful examples can include a preferred date or time, group size, occasion, format interest, and accessibility or seating requests.

These details are context for planning, not an assumption that every preference is necessary or that an arrangement has been confirmed. Please share only what is useful for your request. Fortune & Willow presents considered dining, social poker, Texas Hold’em tournaments, a card room and immersive card-room evenings, so the relevant detail will naturally differ between enquiries.

02.3

Website-use information

Ordinary technical and usage information may be generated when someone visits a website. Depending on the interaction, this can include browser type, device information, pages viewed, a referring source and approximate technical identifiers. This context helps describe how the site is being used without requiring you to send an enquiry.

Cookie-specific information is explained separately in the Cookie Policy for Fortune & Willow visitors. That page is the appropriate place to review cookie-related detail before deciding how you would like to continue using the website.

03 / Purpose

How information may be used

Information is intended to be used in ways connected to the interaction that led to it. The following purposes describe the practical role that enquiry and website context may have in the venue’s communication and information processes.

03.1

Responding to enquiries

Contact details and message content may be used to answer a question or continue a conversation that you started. That can include enquiries about the menu archive, chef notes, restaurant visits, offline poker, card room etiquette, tournament evenings or private gatherings. The relevant use should remain connected to the request you have made, rather than treating an enquiry as permission for unrelated communication.

03.2

Planning an appropriate visit

Relevant visit context may help Fortune & Willow consider an enquiry for dining, a social poker evening, poker tables, a Texas Hold’em format, a card room gathering or a private occasion. This is practical planning for a considered, high-end venue atmosphere; it is not an automatic confirmation of any requested arrangement. The detail used should be proportionate to what is needed to understand the enquiry.

03.3

Improving website clarity

Aggregated or technical website-use context may assist with understanding how visitors navigate informational pages and with maintaining a clear, usable website experience. The purpose is practical website operation and improvement, not to make the policy more complicated than it needs to be. For cookie-related detail, please read the Cookie Policy.

03.4

Meeting operational needs

Information may be used where reasonably necessary to operate the venue’s enquiry and communication processes, manage records connected to those processes, or address a concern raised by a visitor. These uses are intended to remain tied to an enquiry, communication, record or concern. Fortune & Willow aims to use information only in ways that are connected to those practical purposes.

05 / Care

Storage and safeguards

Care in storage

Reasonable steps may be taken to protect information held for website and enquiry purposes from misuse, interference, loss, unauthorised access, alteration or disclosure. The approach is intended to be practical and proportionate to the information and interaction involved. No method of handling information can be presented as completely risk-free, so this policy does not promise absolute security. It explains the care Fortune & Willow may apply while information is held for the stated website and enquiry purposes.

Retention connected to purpose

Information may be retained for as long as reasonably needed to respond to an enquiry, support related venue administration, meet applicable record needs, or address a concern. The relevant purpose and proportionality remain central: information is not described here as being kept indefinitely simply because it was once provided. When information is no longer needed for those connected purposes, it may be reviewed or handled appropriately in light of the circumstances.

06 / Choices

Your privacy choices

You can raise a focused question about information you have provided in connection with an enquiry or website interaction. The following actions describe practical ways to frame that request, without assuming that every situation needs the same response.

06.1Ask what is held: You may ask a privacy question about personal information you have provided in connection with an enquiry or website interaction. Enough context may be helpful to locate the relevant enquiry safely, such as the name or timing used when you contacted the venue. A focused question makes it easier to understand which interaction you mean without asking you to provide unnecessary background.
06.2Request a correction: You can identify information you believe is incomplete or inaccurate and ask for it to be reviewed or corrected where appropriate. This is most useful when the detail relates to an enquiry you have already made. Describe the information you believe needs attention and the context in which it was supplied, while keeping your request clear and limited to what is needed.
06.3Change communication preferences: You can tell Fortune & Willow if you no longer wish to receive a response or future communication connected to a particular enquiry. That preference can be considered alongside any necessary follow-up or record handling connected to the interaction. This is not a statement about unrelated communications; it is a practical way to clarify how you would like a current enquiry conversation to proceed.
06.4Raise a concern: If you are concerned about how information has been handled, you can contact Fortune & Willow through the privacy enquiry section below. The venue can consider the concern and respond through the available route. A short explanation of the interaction and the nature of your concern will help keep the question connected to the information you would like reviewed.

07 / Scope

Other sites and policy updates

Links beyond this website

A link to another website may lead to a service with its own privacy practices. If you decide to provide information there, review that service’s practices first so you can make an informed choice in that setting. This policy concerns Fortune & Willow’s website at fortuneandwillow.com and the direct venue enquiry context; it does not describe how another website may handle information.

Changes to this policy

This privacy information may be updated as the website or venue processes change. When you want to review the current wording, return to this page rather than relying on an earlier copy. No version number or date is used here because the purpose of this page is to present the relevant information clearly whenever you visit.

08 / Enquiry

Privacy questions

Contact the privacy enquiry route

Send a privacy question to Fortune & Willow with enough context to identify the relevant enquiry or interaction, without including unnecessary personal detail. A subject line such as “Privacy question” can make the purpose of your email clear. Please keep the email care note in mind: a concise explanation is usually the most useful starting point for a general question.

Email a privacy question [email protected]

What to include

01
The name used in the relevant enquiry, where that is helpful.
02
The approximate timing or context of the interaction you mean.
03
The nature of your privacy request, without adding more detail than necessary.